Please use our order request form to make a request for any out-of-stock item(s) you wish to buy and you will be notified immediately the same item becomes available in stock. Contact/Ordre Request Form
You always have the right to withdraw from your order within 14 days. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. All our parcels contain a return form to use when you send items back. Fill in the return form using the code that best explains the reason for your return, and put this, together with the item(s) you wish to return and then post it to us.
We do not provide any free return policy, therefore any return charges or cost incurred by posting your return item(s) to us shall be wholly your responsibility and on your account.
Refund: You will be refunded to the same method you used at the purchase.
The refund will be issued when a complete order is returned. Please allow up to 14 days from the day you receive confirmation from us that we have received your returned item(s) for your transaction to process.
Your refund will be payable with the same payment method you chose for purchase.
If you have paid by credit or debit card, we will refund the balance to the card originally used.
If you have paid with PayPal, we will refund the balance to your PayPal account.
Once we have received your return item(s), we will send you a notice of cancellation via email, confirming receipt of the parcel.
Right of withdrawal
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to simply fill in the return form attached in your parcel and return the goods to us.
However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired.
Any attempt to withdraw from your order or return an item(s) purchased after the withdrawal deadline shall not be considered or accepted by us.
Effects of withdrawal
We will refund all payments received from you, after we have deducted the costs of postage from the original amount , without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back.
You shall send back the good(s) over to us without undue delay and in any event no later than 14 days from the day on which you received your item(s).
Any good(s) or item(s) returned must be complete and in good condition as it was sold to you, should an item returned be deemed damaged or used by you no refund shall be issued to you rather the same item shall be resend back to you as unacceptable return due to the reason/reasons stated above.